Help
Support
Questions, problems or feedback about the Mashcut iPhone app? Email support@usemashcut.com and a person will read it.
The short version
- Email support@usemashcut.com about anything in Mashcut.
- Apple handles billing, cancellation and refunds.
- You can delete your account in the app at any time.
Contact us
Email support@usemashcut.com. It helps to include the email address you sign in with, your iPhone model and iOS version, what you were doing, and a screenshot if you have one.
You can also write to us from the app: open You, then tap Contact support.
Subscriptions and billing
Subscriptions renew automatically until you cancel. To cancel, open your iPhone's Settings, tap your name, then Subscriptions. The app can't cancel for you, and deleting your Mashcut account doesn't cancel your subscription.
Apple processes every payment, so refunds are handled by Apple under Apple's policies. You can request one at reportaproblem.apple.com (opens in a new tab).
On a new iPhone
Sign in the same way you did before, with Apple or with your email address. Your ads stay with your account.
If the app asks you to choose a plan again, tap Restore on that screen.
Deleting your account
Open You, then tap Delete account. The app asks you to confirm before anything is deleted.
Deleting your account doesn't cancel an App Store subscription, so cancel that first in your iPhone's Settings.
The Privacy Policy explains what deleting your account removes and what stays.
Can't sign in?
Email support@usemashcut.com from the address you use with Mashcut, and tell us whether you signed up with Apple or with email.
Terms and privacy
Using Mashcut is covered by the Terms of Service. The Privacy Policy explains what the app collects and how to delete it.